Samsung customer services, appalling

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Stephen
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Re: Samsung customer services, appalling

Post by Stephen »

Stephen wrote: Fri Nov 19, 2021 19:52 pm
I emailed Samsung again seeking compensation: (I quote)
Dear Samsung

19 November 2021

I will be seeking a gesture of good will of £180.00 (minimum) + compensation for the inconvenience.
This figure is based on the difference of the original paid amount of £1149.00 and the current Black Friday deal amount of £969.00
£1149.00 less £969.00 = £180.00 plus any other suitable compensation (gesture of good will).

The original order for my Galaxy S21 Ultra was placed on 23 Oct 2021 and received 25 Oct 2021
It was returned on 27 Oct 2021 (just 2 days) and received by Samsung on 28 Oct 2021.

I was originally told to wait 7-10 working days (from the collection date) for my replacement Galaxy S21 Ultra mobile phone.
It has now been 17 working days and the new order is still “processing”.
The new order number is: order number quoted (according to the website)

The original Galaxy S21 Ultra mobile was delivered the next working day, why wasn’t the replacement sent out earlier (I’m still waiting for the replacement).
As I previously mentioned the status of my replacement Galaxy S21 Ultra mobile is still “processing”.

I am astonished that a big company such as Samsung are not as well organised as I would hope.
To save time and further delays here is my bank details:

Bank details given

Thank you
Stephen James
I had a reply and offer today: (quote)
Samsung wrote: Hi Stephen,

Thanks for getting in touch with the Samsung Shop Team. Your Reference Number is (number given).

Good day! Hope you are doing well.

We are glad to know that your item has been delivered.

I want to extend my sincerest apologies for the any delay or inconvenience you had experience. We do appreciate your time in expressing your comments regarding your order experience. We surely will highly value your feedback and will forward it for internal discussion.

Regarding your initial query, since your business means a lot to us, we can request to have a discount voucher code maximum £50. If you will accept the offer, please let us know so we can generate the code and send it to your email address. Please know that this code is applicable to your next purchase to any Samsung products from our website and it has a standard validity for 6 months.

We look forward to your response so that we can take further action on your query.


Kind regards,


Samsung Shop Support Team
A voucher for £50 valid for 6 months. :@

They're having a laugh.
I turned down their offer and replied.
6 foot (550L) - Rio Negro themed
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Stephen
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Re: Samsung customer services, appalling

Post by Stephen »

They are taking the urine.
They came back to me today and offered a £30 voucher.
That's £20 less than 2 days ago.
:@ :@ :@
6 foot (550L) - Rio Negro themed
9 x sub-adult Biotodoma Cupido, 49 x Hemigrammus bleheri, 40 x Paracheirodon axelrodi, 14 x Corydoras duplicareus, 8 x Corydoras burgessi, 2 x Hypancistrus inspector L102

2 foot (120L) - Breeding tank (temporary stocked with 15 x Hemigrammus ocellifer)
re-vamped, re-planted and getting ready

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Re: Samsung customer services, appalling

Post by Martinspuddle »

Stephen wrote: Wed Nov 24, 2021 22:40 pm They are taking the urine.
They came back to me today and offered a £30 voucher.
That's £20 less than 2 days ago.
:@ :@ :@
Stephen wrote: Mon Nov 22, 2021 17:12 pm
A voucher for £50 valid for 6 months. :@

They're having a laugh.
I turned down their offer and replied.
One thing I've learned over the years, always take the first offer! :]
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Re: Samsung customer services, appalling

Post by Stephen »

Martinspuddle wrote: Wed Nov 24, 2021 22:55 pm
Stephen wrote: Wed Nov 24, 2021 22:40 pm They are taking the urine.
They came back to me today and offered a £30 voucher.
That's £20 less than 2 days ago.
:@ :@ :@
Stephen wrote: Mon Nov 22, 2021 17:12 pm
A voucher for £50 valid for 6 months. :@

They're having a laugh.
I turned down their offer and replied.
One thing I've learned over the years, always take the first offer! :]
I have threatened them with returning the phone under the 14 day cooling off period and then buying an Apple iPhone 13.
Obviously I didn't use threatening language, just made the point.
6 foot (550L) - Rio Negro themed
9 x sub-adult Biotodoma Cupido, 49 x Hemigrammus bleheri, 40 x Paracheirodon axelrodi, 14 x Corydoras duplicareus, 8 x Corydoras burgessi, 2 x Hypancistrus inspector L102

2 foot (120L) - Breeding tank (temporary stocked with 15 x Hemigrammus ocellifer)
re-vamped, re-planted and getting ready

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Stephen
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Re: Samsung customer services, appalling

Post by Stephen »

I don't want anything more to do with Samsung ::thumbd::
My first expensive mobile phone and it's not a good experience.
6 foot (550L) - Rio Negro themed
9 x sub-adult Biotodoma Cupido, 49 x Hemigrammus bleheri, 40 x Paracheirodon axelrodi, 14 x Corydoras duplicareus, 8 x Corydoras burgessi, 2 x Hypancistrus inspector L102

2 foot (120L) - Breeding tank (temporary stocked with 15 x Hemigrammus ocellifer)
re-vamped, re-planted and getting ready

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Re: Samsung customer services, appalling

Post by fr499y »

I bought a samsung 4k TV last year just before christmas and I wish I went with LG ( as I'd normally would! ) Wifi disconnects and won't reconnect if the tv is on standby for more than 5 minutes, and the backlight bleeding is awful.

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Stephen
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Re: Samsung customer services, appalling

Post by Stephen »

fr499y wrote: Fri Nov 26, 2021 13:12 pm I bought a samsung 4k TV last year just before Christmas and I wish I went with LG ( as I'd normally would! ) Wifi disconnects and won't reconnect if the tv is on standby for more than 5 minutes, and the backlight bleeding is awful.
I have a Sony 55" AG9 which is a fantastic 4K TV, it'll be 2 years old in 6 weeks time.
6 foot (550L) - Rio Negro themed
9 x sub-adult Biotodoma Cupido, 49 x Hemigrammus bleheri, 40 x Paracheirodon axelrodi, 14 x Corydoras duplicareus, 8 x Corydoras burgessi, 2 x Hypancistrus inspector L102

2 foot (120L) - Breeding tank (temporary stocked with 15 x Hemigrammus ocellifer)
re-vamped, re-planted and getting ready

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Re: Samsung customer services, appalling

Post by stanster »

Have you ever considered a Motorola mobile, much underated brand.

With you on the Sony TVs too 👍

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Re: Samsung customer services, appalling

Post by Martinspuddle »

We must be lucky, never had any problems with Samsung products or their customer services. Our last television, which was a Samsung LE32B450C4 32-inch lasted ten years and was still working until the boss decided she wanted a smart TV.

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We have two Samsung phones currently, plus the two old ones still work perfectly. I have two Samsung PC 22" monitors, one LED on this PC, the other is stored in the loft, working but a eleven year old VGA/DVI-D port screen which unfortunately I can no longer run with my current graphics cards. :]

I didn't say anything before @Stephen but I was somewhat surprised when you told about the issues you were having with them.
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Stephen
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Re: Samsung customer services, appalling

Post by Stephen »

My Sony KD-55AG9 (stock photo)
The price has dropped by £600 over the past 2 years.

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Martinspuddle wrote: Fri Nov 26, 2021 18:30 pm I didn't say anything before @Stephen but I was somewhat surprised when you told about the issues you were having with them.
I keep getting fobbed off with excuses, although they are polite they are not very helpful (not as helpful as I would wish).
The customer services staff seem to be all working from home.
I have now filled in a cancellation form (14 day cooling off period), I've only had this replacement for 6 days, I'll get the form posted recorded delivery.
I bet they will make another excuse.

I've now set up an old phone temporarily.
6 foot (550L) - Rio Negro themed
9 x sub-adult Biotodoma Cupido, 49 x Hemigrammus bleheri, 40 x Paracheirodon axelrodi, 14 x Corydoras duplicareus, 8 x Corydoras burgessi, 2 x Hypancistrus inspector L102

2 foot (120L) - Breeding tank (temporary stocked with 15 x Hemigrammus ocellifer)
re-vamped, re-planted and getting ready

Powered by EHEIM

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