Aquarium Forums UK

Stephen wrote: ↑Fri Nov 19, 2021 19:52 pm
I emailed Samsung again seeking compensation: (I quote)

Dear Samsung

19 November 2021

I will be seeking a gesture of good will of £180.00 (minimum) + compensation for the inconvenience.
This figure is based on the difference of the original paid amount of £1149.00 and the current Black Friday deal amount of £969.00
£1149.00 less £969.00 = £180.00 plus any other suitable compensation (gesture of good will).

The original order for my Galaxy S21 Ultra was placed on 23 Oct 2021 and received 25 Oct 2021
It was returned on 27 Oct 2021 (just 2 days) and received by Samsung on 28 Oct 2021.

I was originally told to wait 7-10 working days (from the collection date) for my replacement Galaxy S21 Ultra mobile phone.
It has now been 17 working days and the new order is still “processing”.
The new order number is: order number quoted (according to the website)

The original Galaxy S21 Ultra mobile was delivered the next working day, why wasn’t the replacement sent out earlier (I’m still waiting for the replacement).
As I previously mentioned the status of my replacement Galaxy S21 Ultra mobile is still “processing”.

I am astonished that a big company such as Samsung are not as well organised as I would hope.
To save time and further delays here is my bank details:

Bank details given

Thank you
Stephen James

I had a reply and offer today: (quote)

Samsung wrote: Hi Stephen,

Thanks for getting in touch with the Samsung Shop Team. Your Reference Number is (number given).

Good day! Hope you are doing well.

We are glad to know that your item has been delivered.

I want to extend my sincerest apologies for the any delay or inconvenience you had experience. We do appreciate your time in expressing your comments regarding your order experience. We surely will highly value your feedback and will forward it for internal discussion.

Regarding your initial query, since your business means a lot to us, we can request to have a discount voucher code maximum £50. If you will accept the offer, please let us know so we can generate the code and send it to your email address. Please know that this code is applicable to your next purchase to any Samsung products from our website and it has a standard validity for 6 months.

We look forward to your response so that we can take further action on your query.


Kind regards,


Samsung Shop Support Team

A voucher for £50 valid for 6 months.

They're having a laugh.
I turned down their offer and replied.

Stephen wrote: ↑Wed Nov 24, 2021 22:40 pm They are taking the urine.
They came back to me today and offered a £30 voucher.
That's £20 less than 2 days ago.

Stephen wrote: ↑Mon Nov 22, 2021 17:12 pm
A voucher for £50 valid for 6 months.

They're having a laugh.
I turned down their offer and replied.

Martinspuddle wrote: ↑Wed Nov 24, 2021 22:55 pm

Stephen wrote: ↑Wed Nov 24, 2021 22:40 pm They are taking the urine.
They came back to me today and offered a £30 voucher.
That's £20 less than 2 days ago.

Stephen wrote: ↑Mon Nov 22, 2021 17:12 pm
A voucher for £50 valid for 6 months.

They're having a laugh.
I turned down their offer and replied.

One thing I've learned over the years, always take the first offer!

fr499y wrote: ↑Fri Nov 26, 2021 13:12 pm I bought a samsung 4k TV last year just before Christmas and I wish I went with LG ( as I'd normally would! ) Wifi disconnects and won't reconnect if the tv is on standby for more than 5 minutes, and the backlight bleeding is awful.

Martinspuddle wrote: ↑Fri Nov 26, 2021 18:30 pm I didn't say anything before @Stephen but I was somewhat surprised when you told about the issues you were having with them.